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OfficeJet 9025 won't Scan

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Dell Latitude

The ADF will not feed documents to scan.  Also, why don't the documents scan as pdf?

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HP Support Agent
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Hi @Lfor,

 

I'd like to help!

 

Are you able to make copies using the adf?

 

If yes, then try the below instructions-

 Set scan preferences

Change settings in HP Scan before you complete a scan job.

  1. Scan Shortcuts

  2. Show Viewer After Scan check box

  3. Source options

  4. Scan settings

  5. More

  1. Select a Scan Shortcut, such as Save as PDF or Email as JPEG.

    NOTE: 

    To save or email a multi-page scan as a single file, select a PDF shortcut. Multi-page JPEG scans save as separate files.

  2. Select the Show Viewer After Scan check box.

  3. If your printer has both a document feeder and scanner glass, select Document Feeder if loaded under Source.

  4. Make sure the other settings such as Page Size, Color Mode, and Page Sides match your scan job.

    NOTE: 

    If you want to scan both sides and 2-sided scanning is not an option, you can add pages to your scan later.

  5. Click More to change advanced settings, such as Resolution (ppi), Orientation, Destination, and File Name.

You may refer to the document -How to Scan (Windows)

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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