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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎09-08-2025 11:11 AM

HP Recommended
Product: HP OfficeJet Pro 7740 Wide Format All-in-One Printer

Our previous employee thought the scan deck white backing was garbage.. I need a replacement for our printer, I've found replacements for all the laserjets but no officejets. Has anyone had to replace this in this particular printer, if so can someone point me in the direction of the correct part number so I can order it? 

 

Any help is greatly appreciated!

 

Thanks

1 REPLY 1

‎09-08-2025 11:21 AM

HP Recommended

According to HP Part Surfer, G5J38-00017 should be the part number for the foam scanner backing.

 

However, the HP Parts Store shows the product as not listed for purchase. When you look up the part number it will give you the option to request a quote, when you do that they will confirm whether they can actually get the part or not and how much it will cost.

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