OfficeJet Pro 7740 won't scan to Mac Mini with Sonoma 14.5

[Seabeeca]

OfficeJet Pro 7740 will not scan to Mac Mini.  Linked with USB cable and they cannot see each other for scan function.  Can print however second document & on in que will take more than 5 minutes between documents to print unless the printer is unplugged with hard restart.  Then all documents in the que will print until que is empty with no gaps between documents.

[A_Gayathri]

Hi @Seabeeca ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with your HP OfficeJet Pro 7740 and Mac Mini running macOS Sonoma 14.5, It support only Mac OS 13  follow these troubleshooting steps:

1. Update Printer Drivers and Software   Software and Drivers for HP OfficeJet Pro 7740 Wide Format All-in-One Printer series

Ensure that you have the latest drivers and software for your HP OfficeJet Pro 7740:

1. Visit the HP Support website.
2. Search for "HP OfficeJet Pro 7740" and select your printer model.
3. Download and install the latest drivers and software for macOS.

2. Check System Preferences

Ensure that the printer is correctly configured in your Mac's system preferences:

1. Open System Preferences from the Apple menu.
2. Click on Printers & Scanners.
3. Ensure your HP OfficeJet Pro 7740 is listed. If not, add it using the + button.
4. Verify that the printer is set as the default printer.

3. HP Smart App

Use the HP Smart app to manage your printer:

1. Download the HP Smart app from the Mac App Store.
2. Open the app and add your printer by following the on-screen instructions.
3. Use the app to attempt scanning.

4. Reset Printing System

Resetting the printing system can resolve many issues:

1. Open System Preferences and go to Printers & Scanners.
2. Right-click (or Control-click) in the printers list and select Reset printing system.
3. Confirm the reset, and then re-add your printer.

5. USB Connection Issues

Check the USB connection:

1. Ensure the USB cable is securely connected to both the printer and the Mac Mini.
2. Try using a different USB cable and port.
3. Restart both the printer and the Mac Mini.

6. Scan Using Image Capture

Try using the Image Capture app on your Mac:

1. Open Image Capture from the Applications folder.
2. Select your HP OfficeJet Pro 7740 from the Devices or Shared list.
3. Attempt to scan a document.

7. Printer Firmware Update Update the firmware on an HP printer

Ensure your printer's firmware is up-to-date:

1. Open the HP Smart app or visit the HP Support website.
2. Check for any available firmware updates for your printer model.
3. Follow the instructions to update the firmware.

8. Resolve the Print Queue Issue

Address the slow printing issue:

1. Clear the print queue:
   • Open System Preferences > Printers & Scanners.
   • Select your printer and click Open Print Queue.
   • Cancel any pending print jobs.
2. Restart the printer to clear any internal buffer.

9. Check for macOS Compatibility

It supports macOS 13 and is fully compatible with your printer model   Software and Drivers for HP OfficeJet Pro 7740 Wide Format All-in-One Printer series

Refer to this document: HP OfficeJet Pro 7740 Wide Format All-in-One Printer series User manual 

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

[A_Gayathri]

Hi @Seabeeca ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with your HP OfficeJet Pro 7740 and Mac Mini running macOS Sonoma 14.5, It supports only Mac OS 13  follow these troubleshooting steps:

1. Update Printer Drivers and Software   Software and Drivers for HP OfficeJet Pro 7740 Wide Format All-in-One Printer series

Ensure that you have the latest drivers and software for your HP OfficeJet Pro 7740:

1. Visit the HP Support website.
2. Search for "HP OfficeJet Pro 7740" and select your printer model.
3. Download and install the latest drivers and software for macOS.

2. Check System Preferences

Ensure that the printer is correctly configured in your Mac's system preferences:

1. Open System Preferences from the Apple menu.
2. Click on Printers & Scanners.
3. Ensure your HP OfficeJet Pro 7740 is listed. If not, add it using the + button.
4. Verify that the printer is set as the default printer.

3. HP Smart App 

Use the HP Smart app to manage your printer:

1. Download the HP Smart app from the HP printer setup (HP Smart app)
2. Open the app and add your printer by following the on-screen instructions.
3. Use the app to attempt scanning.

4. Reset Printing System

Resetting the printing system can resolve many issues:

1. Open System Preferences and go to Printers & Scanners.
2. Right-click (or Control-click) in the printers list and select Reset printing system.
3. Confirm the reset, and then re-add your printer.

5. USB Connection Issues

Check the USB connection:

1. Ensure the USB cable is securely connected to both the printer and the Mac Mini.
2. Try using a different USB cable and port.
3. Restart both the printer and the Mac Mini.

6. Scan Using Image Capture

Try using the Image Capture app on your Mac:

1. Open Image Capture from the Applications folder.
2. Select your HP OfficeJet Pro 7740 from the Devices or Shared list.
3. Attempt to scan a document.

7. Printer Firmware Update Update the firmware on an HP printer

Ensure your printer's firmware is up-to-date:

1. Open the HP Smart app or visit the HP Support website.
2. Check for any available firmware updates for your printer model.
3. Follow the instructions to update the firmware.

8. Resolve the Print Queue Issue

Address the slow printing issue:

1. Clear the print queue:
   • Open System Preferences > Printers & Scanners.
   • Select your printer and click Open Print Queue.
   • Cancel any pending print jobs.
2. Restart the printer to clear any internal buffer.

9. Check for macOS Compatibility

It supports macOS 13 and is fully compatible with your printer model   Software and Drivers for HP OfficeJet Pro 7740 Wide Format All-in-One Printer series

Refer to this document: HP OfficeJet Pro 7740 Wide Format All-in-One Printer series User manual 

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

[Seabeeca]

I went through all of the steps you showed.  I was able to use the Mac Application, Image Capture successfully.  Nothing else seemed to work.  But this solution is much better than scanning everything to a thumb drive and then transferring everything to the Mac Mini procedure.  It's a shame the all in one feature just does not seem to work of Mac OS Sonoma 14.5.

[A_Gayathri]

Hi @Seabeeca,

Thank you for your response, I appreciate your efforts. As the issue persists, I am sorry to hear that I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!