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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎11-15-2020 07:01 PM

HP Recommended
Product: OfficeJet Pro 8720
Operating System: Microsoft Windows 10 (64-bit)

Scanning using HP Smart, 16 page document through the document feeder, the .pdf image preview shows random pages upside down.  It saves them that way as well.   The last page is always upside down but the two or three other upside down pages seem to change with each scan attempt.

 

I didn't have this trouble before having to replace the hard drive in my computer.  Set up seemed to work ok as I could print from my computer fine and the connection between HP Smart and the scanner works as the scan starts up just fine.

 

Firmware updates are automatic and confirmed it had the latest on the printer.  I did a reset on the printer by removing power (while on) for 60 seconds.  I removed basic driver software and HP Smart programs from the PC and reinstalled fresh.  

 

HELP!  I use this feature regularly and NEED it working properly.

Category:
1 person had the same question
3 REPLIES 3

‎11-15-2020 07:24 PM

HP Recommended

Oh, and I also tried the HP Print and Scan Doctor without success.

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‎11-18-2020 05:39 PM

HP Recommended

Hellllooooo, HP.  Where are you?

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‎12-17-2020 02:18 AM - edited ‎12-17-2020 10:28 AM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Please check out this example that will help to resolve the issue:

https://youtu.be/Uz7Rz8C8fH8

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



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