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‎08-16-2021 05:51 AM - last edited on ‎08-16-2021 12:24 PM by Retired

HP Recommended
Product: HP OfficeJet Pro 9010
Operating System: Microsoft Windows 10 (64-bit)

The firmware update MANHTNPP1N002.2128.00 of 2021-07-08 has introduced an error to the scan settings that should have been caught by quality and regression testing.

1. From the first screen HP Smart, select "Scan".

2. The settings default to "Preview", not "Scan".

3. Change Source from "Scanner Glass" to "Document Feeder".

4. Scan a document and watch the top left of the screen. The "back" arrow is labelled "Scan" at the start, but changes to "Preview" at the end of the scan.

5. Click on the back arrow, now labelled "Preview".

6. Before the next scan, and before every scan, you must change the Source setting from "Scanner Glass" to "Document Feeder". 

"Back" should take the user to the previous screen that was used, not to a different function that requires a setting to be changed for every scan. In any case, "Preview" is largely redundant, I find, because "Scan" gives you a preview before you save. The default should be "Scan", if scan is what the user selected.

Can this be corrected in the next release, please

2 REPLIES 2

‎08-16-2021 09:30 AM

HP Recommended

@OKThenJohn430 

 

Welcome to the HP Community.

 

"We" are not HP Support - we are a peer-to-peer user forum.

 

Suggestion:

If you would like the HP Smart team to see your comments,

Please send your comments / suggestions to the team via the HP Smart Feedback option.

 

Open HP Smart Windows > Settings Wheel > Send Feedback

 

Example

HP_Smart_W10_Main_Menu_2HP_Smart_W10_Main_Menu_2

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question / Concern Answered, Click "Accept as Solution"

Dragon-Fur

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‎08-17-2021 02:54 AM

HP Recommended

Hi Dragon Fur, and community, 

Yes - sorry. I did mean only to ask for advice but expressed it poorly. Having been in the IT QA business in a previous life, I was irked by discovering this feature had been introduced and should have waited a bit before writing.

Thank you for reminding me.

Regards.

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