OfficeJet Pro 9025 scans too far "left"

[TomEbs]

My OfficeJet Pro 9025 scans too far "left" as if the scan bar has somehow moved too far left. So I get a picture with the left side having the scan bar etc. Is this a hardware problem? How should I fix it?

[Andr-1611]

Hello @TomEbs ,
Welcome to the HP Support Community!

1. you scan with HP Scan?
2. more Infos here
3. upload a photo (a scan-pic with 200 or 300 dpi) so we can see an example

Regards
Andreas

[TomEbs]

Hello Andreas,

As you can see in the following picture, I get a picture of the bar scanner when it starts scanning. Otherwise the scanner works fine.

Thanks very much for your help!

Regards, 

Tom

[TomEbs]

Hello Andreas,

I could not see the picture I tried to upload, 

Here's another try.

Scan always has the "border" on top.

[Andr-1611]

Hi Tom,

this happens when the printer gets insufficient power to the scanner or when there is a mechanical issue with the printer scanner mechanism. Try the steps mentioned below to try and fix the issue:

• Remove the cartridges from the printer.
• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle.
• Insert the cartridges.
• Test scan ...

If this steps fails to resolve the issue, please let me know.

Regards
Andreas