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    HP Solution Center Adobe Flash player error

    Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open

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    Fix Windows 10 Update Issues

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OfficeJet Pro 9025 scans too far "left"

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Microsoft Windows 10 (64-bit)

My OfficeJet Pro 9025 scans too far "left" as if the scan bar has somehow moved too far left. So I get a picture with the left side having the scan bar etc. Is this a hardware problem? How should I fix it?

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Message 2 of 5
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Hello @TomEbs ,
Welcome to the HP Support Community!

 

  1. you scan with HP Scan?
  2. more Infos here
  3. upload a photo (a scan-pic with 200 or 300 dpi) so we can see an example


Regards
Andreas




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Hello Andreas,

As you can see in the following picture, I get a picture of the bar scanner when it starts scanning. Otherwise the scanner works fine.

HPScanTest.jpg

Thanks very much for your help!

Regards, 

Tom

 

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Hello Andreas,

I could not see the picture I tried to upload, 

Here's another try.

Scan always has the "border" on top.Scan always has the "border" on top.

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Hi Tom,

 

this happens when the printer gets insufficient power to the scanner or when there is a mechanical issue with the printer scanner mechanism. Try the steps mentioned below to try and fix the issue:

 

  • Remove the cartridges from the printer.
  • With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
  • Remove USB cable, if present.
  • Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
  • Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
  • Turn on the printer and wait till warm-up period finishes and the printer is idle.
  • Insert the cartridges.
  • Test scan ...

If this steps fails to resolve the issue, please let me know.


Regards
Andreas




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