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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
TomEbs
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OfficeJet Pro 9025 scans too far "left"

HP Recommended
Medion Make-over
Microsoft Windows 10 (64-bit)

My OfficeJet Pro 9025 scans too far "left" as if the scan bar has somehow moved too far left. So I get a picture with the left side having the scan bar etc. Is this a hardware problem? How should I fix it?

4 REPLIES 4
Andr-1611
Level 15
Level 15
992 985 103 524
Message 2 of 5
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HP Recommended

Hello @TomEbs ,
Welcome to the HP Support Community!

 

  1. you scan with HP Scan?
  2. more Infos here
  3. upload a photo (a scan-pic with 200 or 300 dpi) so we can see an example


Regards
Andreas


        
I'm not an employee of HP, I'm as volunteer here.
Requests via Private Messages (PM) cannot be answered.
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TomEbs
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Hello Andreas,

As you can see in the following picture, I get a picture of the bar scanner when it starts scanning. Otherwise the scanner works fine.

HPScanTest.jpg

Thanks very much for your help!

Regards, 

Tom

 

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TomEbs
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Hello Andreas,

I could not see the picture I tried to upload, 

Here's another try.

Scan always has the "border" on top.Scan always has the "border" on top.

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Andr-1611
Level 15
Level 15
992 985 103 524
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Hi Tom,

 

this happens when the printer gets insufficient power to the scanner or when there is a mechanical issue with the printer scanner mechanism. Try the steps mentioned below to try and fix the issue:

 

  • Remove the cartridges from the printer.
  • With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
  • Remove USB cable, if present.
  • Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
  • Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
  • Turn on the printer and wait till warm-up period finishes and the printer is idle.
  • Insert the cartridges.
  • Test scan ...

If this steps fails to resolve the issue, please let me know.


Regards
Andreas


        
I'm not an employee of HP, I'm as volunteer here.
Requests via Private Messages (PM) cannot be answered.
Was this reply helpful? Yes No
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