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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
drbrittany
New member
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Message 1 of 2
221
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Officejet 5740 "Scanner Problem"

HP Recommended
Officejet 5740
macOS 10.14 Mojave

Error message "Scanner Problem" with instructions to turn the unit off and back on.  This does not remedy the issue, nor does unplugging it.  The scanning element will move slightly upon start up and then return to its regular position right before the error appears. 

1 REPLY 1
Kumar0307
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@drbrittany, Welcome to the HP Support Community!

 

I'm afraid this could be a hardware failure with the Scanner component in the printer. Let us try these steps that may resolve this issue.

 

Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

Update the printer firmware

Click here to download and install the latest firmware from your computer.

Click here to know different methods of updating printer firmware.

 

Check the scanner bar functionality

 

Perform a visual test of the scanner mechanism to see if it is jammed.

  1. Remove any original documents or photos from the scanner glass.
  2. Lift the scanner lid slightly, and then press the Copy button or icon.
    • If the scanner light does not move, the scanner mechanism is likely jammed. 
    • If the scanner light moves half way or does not light up, the scanner component is broken.

Keep me posted for further assistance.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

KUMAR0307
I am an HP Employee

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