Officejet 5740 "Scanner Problem"

[drbrittany]

Error message "Scanner Problem" with instructions to turn the unit off and back on.  This does not remedy the issue, nor does unplugging it.  The scanning element will move slightly upon start up and then return to its regular position right before the error appears. 

[Kumar0307]

@drbrittany, Welcome to the HP Support Community!

I'm afraid this could be a hardware failure with the Scanner component in the printer. Let us try these steps that may resolve this issue.

Reset the printer

1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Wait at least 60 seconds.
3. Reconnect the power cord to the rear of the printer.
4. Turn ON the printer, if it does not automatically turn on.
5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

Update the printer firmware

Click here to download and install the latest firmware from your computer.

Click here to know different methods of updating printer firmware.

Check the scanner bar functionality

Perform a visual test of the scanner mechanism to see if it is jammed.

1. Remove any original documents or photos from the scanner glass.
2. Lift the scanner lid slightly, and then press the Copy button or icon.
   • If the scanner light does not move, the scanner mechanism is likely jammed. 
   • If the scanner light moves half way or does not light up, the scanner component is broken.

Keep me posted for further assistance.

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