Officejet 6600 - False Paper Jam Message

[DRX_221]

I keep getting a false paper jam error upon starting my printer. I've tried the following to no avail:

1. Checked to see if there were paper  jams as per following vid: https://www.youtube.com/watch?v=xWfV8e0JEXk. There weren't any paper jams

2. Reset the printer as per some recommendations from other threads on this forum 

None of the above seemed to work. Has anyone been able to find a fix for this issue yet?

[sandytechy20]

@DRX_221

Welcome to HP support community.

 If you have tried all the steps mentioned in this HP document:- Click here,

And if the issue  still persists, this could be a hardware issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.