Officejet 6962 only copies in green. Prints fine from computer.

[Dartley55]

When I do copies on the printer they only come out green. When I print from the computer everything prints as it should. If I scan the document to the computer and then print it, no problem. This only happens when I make copies, internally, on the copier.

Windows drivers are good (using the SMART app), firmware up to date. No recent changes to the printer that I am aware of.

Thanks in advance

[Betty0610]

@Dartley55

Welcome to the HP Support Community.

Does this happen from both the scanner glass and the feeder?

Try the steps from here: https://support.hp.com/sk-en/document/ish_2281791-2076363-16

Let me know if this helps.

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

Thanks!

Have a great day!

[Dartley55]

Thank you for responding.

Making copies via glass or ADF provide same results.

I already had gone through the list you provided, before I went to the forums, which made no difference. 

Thanks

[Betty0610]

I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.

Link: https://www.hp.com/us-en/contact-hp/ww-phone-assist.html

Note:  Select the country accordingly to get the contact details for support.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!