Officejet 8600 only printing lines from flatbed and scan

[Joyce19461]

Officejet 8600 only printing lines for scanning and flatbed

[A_Gayathri]

Hi @Joyce19461 ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand there might be an issue with the scanning mechanism or the printer's hardware. 

Here are some troubleshooting steps you can try:

• Check Ink Levels: Ensure that your printer has enough ink or toner to print. Low ink levels can sometimes cause printing issues.
• Clean the Scanner Glass: Sometimes, dirt or smudges on the scanner glass can cause lines or streaks on scanned or copied documents. Use a soft, lint-free cloth and glass cleaner to clean the scanner glass thoroughly.
• Update Printer Drivers: Make sure you have the latest drivers installed for your Officejet 8600. You can download and install the drivers from the HP website or use the Windows Update feature to check for driver updates. Software and Drivers for HP Officejet Pro 8600 Plus e-All-in-One Printer series - N911
• Restart Printer: Turn off your printer, unplug it from the power source, wait for a few minutes, and then plug it back in. Turn the printer back on and see if the issue persists.
• Reset Printer: Some printers have a reset option in the settings menu. Check your printer's manual to see if there's a reset option and try resetting the printer to its default settings.
• Check for Firmware Updates: Ensure that your printer has the latest firmware installed. Firmware updates can sometimes fix bugs and improve performance. Update the firmware on an HP printer
• Run Printer Diagnostic Tools: HP printers often come with diagnostic tools that can help identify and fix printing issues. Check the HP website or your printer's manual for information on how to run diagnostic tests.

Refer to this document:  HP Officejet Pro 8600 Plus e-All-in-One Printer series - N911  user manual

I hope this helps. 

Take care and have a good day.

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