cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Note for common printer problems
Customers receiving the"will damage your computer" message along with others like "unable to access cups/tmp" or "'@%' cannot be opened" need to update their version of the macOS. Please check this article for more information: HP Printers - A [software component] will damage your computer message displays when printing or while installing (macOS) .
New member
5 2 0 0
Message 1 of 5
273
Flag Post

Solved!

Officejet Pro 6978 Scanner Question using HP Scan

HP Recommended
Officejet Pro 6978
Microsoft Windows 10 (64-bit)

How can I save my scanner settings in HP Scan? Every time I use HP Scan I have to reset all my settings to my preference. When I close the app and re-open it everything is back to the default settings again. The OLD HP Scan saved my settings but this new one does not.

 

Thanks,

LCField 

4 REPLIES 4
Highlighted
Level 16
Level 16
28,466 28,215 2,502 9,269
Message 2 of 5
Flag Post
HP Recommended

 

 

@LCField

 

What the setup looks like depends on the version of Printer Software.

 

The following example may be similar to your setup.

 

  • Open HP Scan
  • Select type of scan
  • Adjust settings 
  • Click Create New Scan Shortcut
  • Enter a name of the new shortcut
  • Click Create
  • Click Scan when ready

 

HP_8740_Scan_Shortcut_1HP_8740_Scan_Shortcut_1  

 

Edits -- 10 p.m.

I JUST realized I had jumped in on @sabretooth04 - Sorry about that.

Bowing out now.

 

 

 

Thank you for participating in the HP Community Forum.

 

 

 

 

 

 

Dragon-Fur

0 Kudos
Highlighted
Author
New member
5 2 0 0
Message 3 of 5
Flag Post
HP Recommended

This is what I have been doing, but it does NOT save my settings on the MORE section of the app. I want it to save as an image with 300 dpi but it always resorts back to the default SCAN settings instead of saving as IMAGE with 300 dpi

0 Kudos
Highlighted
Level 14
21,074 20,455 1,540 3,488
Message 4 of 5
Flag Post
HP Recommended

I have the exact same printer running Win 10 64 bit.

 

I just did exactly what you said and it saved just fine under a new shortcut.  Closed and reopened and the same settings were there.

 
 
 
0 Kudos
Highlighted
Author
New member
5 2 0 0
Message 5 of 5
Flag Post
HP Recommended

Wow! Thats fantastic! Now you see my problem... Mine does'nt! Thats why I'm asking for help. I obviouslly have something that is causing my HP Scan app to not save my settings. Dont know what to do to rectify the problem. I've saved and re-opened and the settings are always back to default. Very puzzeling!

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation