Officejet Pro 8625 fax stopped working

[dwhartt]

My outgoing fax stopped working on my all-in-one printer.  I can receive faxes.  It always gets a busy signal even on the HP fax test number.  I ran the fax test on the printer and it says everything is working.   I can hear a dial tone.  I don't know of any maintenance lately that could have affected it.  I have been on Windows 10 for a couple of years.  How can I tell if the fax is broken and I just need to replace the printer?  

[Betty0610]

@dwhartt

Welcome to the HP Support Community.

This document should help you: https://support.hp.com/my-en/document/ish_2500974-2361942-16

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[dwhartt]

I have tried all the steps in the document and it will still not send a fax.  I have received a fax in the last few days so I know the line is working and connected properly.  Every fax I send gets a busy signal, even to the HP FAX Test number.  The fax test shows every test passed and the settings are as they should be.  What else can I check or do?  Thanks for your help.

[Betty0610]

You can probably reset the fax settings and set it up all over again.

Let me know if this helps.

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

Thanks!

Have a great day!

[dwhartt]

I know I tried this before and it didn't work, but I changed the ECM to off and the speed to low and was able to send a fax.  I sent a fax to HP fax test service and received a return fax.   I don't understand why I had to do this after being able to fax on the same printer for at least 3 years without these changes.  So I reset the ECM to on and the speed to high and tried again.  The first dialing didn't go through but the second try was successful.  So I guess the problem is fixed.  Thanks for your help.

[Betty0610 · Accepted solution]

I'm glad to hear that and you're most welcome. Do get back to us in the future for further assistance.

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

Have a nice day and stay safe!:)