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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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HP Recommended
Officejet Pro 8715
macOS 10.14 Mojave

My Officejet Pro 8715 gets a "general error" message when I try to scan to email, even though I can scan from my computer and print.

 

Mac OS 10.14 (Mojave)

 

I have checked the settings on the EWS and they are all correct and test fine.

I have tried resetting the network settings on the machine and the security.

I have tried removing the cartridges and unplugging the power cord from the printer and from the wall.

I have reinstalled the latest driver and rebooted my computer.

NOTHING WORKS.

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Try turning off the security.

I have a 8715 and scan a lot to email without a problem.

The email I send to is in the Email Address Book, and I do not have any security.

Also see this post, it may help.

https://h30434.www3.hp.com/t5/Scanning-Faxing-and-Copying/HP-Officejet-Pro-8710-General-Error-unable... 

View solution in original post

3 REPLIES 3
HP Recommended

Try turning off the security.

I have a 8715 and scan a lot to email without a problem.

The email I send to is in the Email Address Book, and I do not have any security.

Also see this post, it may help.

https://h30434.www3.hp.com/t5/Scanning-Faxing-and-Copying/HP-Officejet-Pro-8710-General-Error-unable... 

HP Recommended

I went to the EWS site and turned off the SSL/TLS option and that seems to have done the trick.

 

Many, many, MANY thanks!

HP Recommended

Your Welcome.

Glad to be of help.

Have a Happy

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