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Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
OFFICEJET PRO 6978
Microsoft Windows 11

I have the aforementioned printer.  I have HP Smart installed.  I can scan a document from the computer in HP Smart.  However I cannot scan to computer from the printer interface.  It has nothing listed for computers, and when I select the option it just says "computer not found" with a set of options that don't exist in my HP Smart app.  In fact I see no way either on the printer or in the app to add my computer to the printer.

 

How do I get my computer name to show up on the printer interface, and beyond that how to I tell it what directory to put the scanned document into?  Keep in mind I can scan and print from the computer to the printer.  They are talking to each other.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@jtpryan, Welcome to the HP Support Community! I’m here to help.

 

I understand you are not able to scan from the printer screen. To do this, a full-feature printer driver has to be installed on the computer.

 

If not installed, click here to download the same.

 

Open the HP Printer Assistant > Scan > Manage Scan to computer > Enable

Now, try scanning.

 

Hope this helps! Let me know how it goes. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

View solution in original post

1 REPLY 1
HP Recommended

@jtpryan, Welcome to the HP Support Community! I’m here to help.

 

I understand you are not able to scan from the printer screen. To do this, a full-feature printer driver has to be installed on the computer.

 

If not installed, click here to download the same.

 

Open the HP Printer Assistant > Scan > Manage Scan to computer > Enable

Now, try scanning.

 

Hope this helps! Let me know how it goes. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

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