Officejet4658 top document feeder not working for scan

[PhilB56]

Officejet4658 top document feeder not working for scan. Appears to be going through the motions but docs. do pass through

[VikramTheGreat]

Hi @PhilB56,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thanks for your patience. If your HP OfficeJet 4658 All-in-One Printer document feeder appears to go through the motions but doesn’t scan the documents, here are some steps to troubleshoot and fix the issue:

1. Check for Physical Obstructions

• Open the ADF cover and inspect for:
  • Dust or debris
  • Torn paper bits
  • Misaligned rollers
• Clean the rollers gently with a lint-free cloth dampened with distilled water.

2. Verify Document Placement

• Ensure the documents are:
  • Properly aligned
  • Not stapled, folded, or curled
  • Loaded face-up (check your printer’s markings)

3. Run ADF Cleaning Utility

• If available in your printer’s menu or HP Smart app:
  • Go to Settings → Tools → Clean ADF
  • This runs a maintenance cycle to clear feed issues

4. Try a Copy Instead of a Scan

• Place the document in the feeder and press Copy instead of Scan.
• If it copies successfully, the issue may be with the scanning software.

5. Update or Reinstall HP Software

• Uninstall and reinstall the HP Smart app or HP Full Feature Software from HP OfficeJet 4658 All-in-One Printer Software and Driver Downloads | HP® Support.
• Ensure your printer firmware is up to date.

6. Reset the Printer

• Unplug the printer while it’s powered on.
• Wait 60 seconds.
• Plug it back in and power it on.

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat