Officejet7740 pro ADF not working properly

[johndreiss]

 Officejet 7740 pro When scanning one page on ADF it prints the top 2" on a page and prints the balance of text on a second page. It does it both on the computer software and if you use the ADF to copy and print. It scans fine on flat bed scanner.

[zoey7886]

@johndreiss, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Scanner Issues with Officejet 7740 Pro ADF! 

We're thrilled to have the opportunity to assist you and provide a solution.  

It seems you are experiencing issues with your Officejet 7740 Pro's Automatic Document Feeder (ADF). Below are some common troubleshooting steps to resolve issues related to the ADF:

Scanner Does Not Work Properly Using ADF

Check the Original Document:

• Ensure the original document is correctly loaded into the ADF.

Check the Printer:

• Ensure the printer is not in Sleep mode. Wait for the Home screen to appear.
• Make sure the HP printer software is installed and functioning properly.

Check the ADF Settings:

• Confirm the scan settings and resolution, as high resolution scans take longer and might cause issues.

Regular Maintenance:

• Clean the ADF window and ensure it is free from dust and smudges which can affect scanning quality. 

Error Messages:

• If there is an error such as "ADF Jam" or any other, refer to the troubleshooting steps in the guide to clear jams from the ADF.

Software Updates:

• Ensure your printer firmware and scanner software are up to date. Sometimes software updates can resolve compatibility issues.  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,