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Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎01-23-2021 01:34 PM

HP Recommended
Product: OfficeJet Pro L7580
Operating System: Microsoft Windows 10 (64-bit)

Used HP Solution Center for scanning on old L7580 but no longer available due to Flash no longer supported. Followed all suggested steps to use the HP Scan & Capture app, including clicking on 123.hp.com. At this point, the L7580 is not listed so I installed the HP Smart app, which also does not come up with the printer. Is it just "too old" and I should get a new printer/scanner or is there some simple way to get the scanner to work (the printer is still working)? Connection is via USB; WiFi was not available on such an old device. Thanks.

Category:
1 REPLY 1

‎01-23-2021 03:41 PM

HP Recommended

Hi,

Install and check the HP Scan Extended app, I believe this should help:

https://h30434.www3.hp.com/t5/Printers-Knowledge-Base/HP-Solution-Center-not-working-Adobe-Flash-Pla...

 

Shlomi



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