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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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Locked

‎09-29-2020 11:34 AM

HP Recommended
Product: Envy
Operating System: macOS 10.15 Catalina

I do not know how to hook this up so the scanner works. It says I need to change a setting but all it talks about is windows and not mac????

Category:
1 REPLY 1

‎10-01-2020 04:59 PM

HP Recommended

@Juliap2, Welcome to HP Support Community!

 

Have you tried using other scanning applications like Apple Image Capture and HP Smart? Refer to the document HP Printers - How to Scan (Mac)  for help.

 

If the issue persists, uninstall the HP Printer Software and try again. Follow the steps from the document HP Printers - Uninstalling HP Printer Software (Mac)

 

Try scanning.

 

Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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