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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎06-16-2022 03:28 PM

HP Recommended
Product: HP OfficeJet Pro 6968 All-in-One Printer
Operating System: macOS 12.0 Monterey

On the HP Smart application, it show my Fax disabled and advises that I consult the person that installed it originally. Well, I was the person that installed it over a year ago and I am assured that I didnt intentionally disable the FAX. I performed a factory reset. It required me to re-connect the network and setup the connections again but this  didn't change the fax issue.  HP Officejet 6968

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