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Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎10-03-2024 10:50 AM

HP Recommended
Product: HP LaserJet Pro MFP 4103fdn
 
Dear HP Support,

I am writing to express my frustration and disappointment regarding the HP LaserJet Pro MFP 4103fdn that I had replaced due to a faulty ADF. After the replacement, I am now facing serious issues with the networking interface and scanning functionality.

The networking interface is experiencing high latency, causing significant delays, and the scanning function is consistently disconnecting from our computers. I had to spend considerable time diagnosing the entire network, only to confirm that the problem lies with the printer.

I have used HP printers for years and never encountered these types of issues, but this particular model seems to be either faulty or riddled with buggy software. This is unacceptable, especially when I am trying to offer reliable solutions to clients. I should not have to be troubleshooting a printer to this extent when HP devices are supposed to be dependable.

I expect immediate assistance and resolution to this issue. If this cannot be fixed promptly, I will need to reconsider recommending HP products to my clients.

Looking forward to your prompt response.

Sincerely,
Nicholas Watkiss

Category:
1 REPLY 1

‎10-15-2024 03:07 PM

HP Recommended

This forum is a user to user support forum and not a direct connection to HP Support. To contact HP Support you need to go to support.hp.com and create a support case.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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