Only printing documents at colour stores.

[nigelgreenx]

My envy 5540 prints at colour speed when I copy blank or send it black documents. The reports from the printer are fine 

[Garp_senchau · Accepted solution]

@nigelgreenx, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Check Copy Settings: When you copy, make sure it’s set to Black & White, not Color.

Check Printer Settings: On the printer, go to settings and make sure it’s set to Black & White for printing.

Check Printer Driver: On your computer, make sure the printer is set to Black & White in the print options.

Run HP Smart:

• Download and run the HP Smart. Follow the prompts to diagnose and fix common printing issues.
• Refer: Use Diagnose & Fix in HP Smart to repair common printing issues (Windows, macOS) | HP® Support

Update Printer Firmware (Update the firmware on an HP printer | HP® Support)

• Go to the HP Customer Support - Software and Driver Downloads page. Enter your printer model number and search for the latest firmware update. Follow the instructions to download and install the firmware update.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,