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    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP OfficeJet Pro 8720 All-In-One Printer

Whenever I try to use the scanner feature on my HP printer, the loading icon just keeps circling without loading anything. I even received a message stating that the scanner is not compatible with Inspiron 3250. The printer used to work fine for several years, so what could have gone wrong? I attempted to use HP Support Assistant, but it stated that it's no longer functional. The only way I can get the scanner to work is by logging into the HP website using my name and password, then accessing the scan feature on the site. However, the scan feature on the site has limited options, and it doesn't provide a complete page scan like the previous scanner feature. Can you please help me with this issue? Thank you so much!

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