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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎12-17-2020 05:40 AM

HP Recommended
Product: ENVY 5032

Hi I have owned my ENVY 5032 for several months without issue but today I set it up to produce a single page scan and had to go through several on-line tick box pages before the printer would produce the scan and i do not no why. It seems a rigmarole just for a single page so I must assume I have done something to make the printer go through this process but I have no idea what. Any Ideas would be greatly appreciated. Thank you.

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1 REPLY 1

‎01-04-2021 10:47 AM

HP Recommended

@Normski5, Welcome to HP Support Community!

 

To be able to assist you better, I would like to know the following:

  • Could you share the image of the checkboxes that appear when you try to scan?
  • Which application are you trying to scan from?

Keep me posted for further assistance.

 

TEJ1602
I am an HP Employee

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