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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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Normski5
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Owned printer for several months without issue, today I had to go through online tick boxes first

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ENVY 5032

Hi I have owned my ENVY 5032 for several months without issue but today I set it up to produce a single page scan and had to go through several on-line tick box pages before the printer would produce the scan and i do not no why. It seems a rigmarole just for a single page so I must assume I have done something to make the printer go through this process but I have no idea what. Any Ideas would be greatly appreciated. Thank you.

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TEJ1602
HP Support Agent
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@Normski5, Welcome to HP Support Community!

 

To be able to assist you better, I would like to know the following:

  • Could you share the image of the checkboxes that appear when you try to scan?
  • Which application are you trying to scan from?

Keep me posted for further assistance.

 

TEJ1602
I am an HP Employee

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