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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎08-26-2020 03:13 PM

HP Recommended
Product: ENVY 5055

Keep getting paper jam error even when paper is not even in the printer. I have checked for paper and I have cleaned the roller multiple time and restarted it multiple times as well, but the same error pops up. I know it can print my paper that I am using because it printed 2 times just fine, until it started throwing the paper jam error.

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1 person had the same question
1 REPLY 1

‎08-29-2020 04:44 AM

HP Recommended

@TEETEE4, Welcome to the HP Support Community!

 

Make sure you have tried the steps mentioned in this document - Paper Jam Error

 

If there is no papers jammed inside and if the print carriage is moving freely, this could be a false error.

Check if you can bypass the error to go to the home screen of the printer. If yes, then we can try to reset the printer to its factory settings.

 

Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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