• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎10-25-2022 09:09 AM

HP Recommended
Product: HP OfficeJet 3834 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

PDF document is acquired blured, out of focus an so is the subsequent print whereas up to now the acquired image was always sharp, precise dot to dot like the original. This seems to have happened after the device got connected  to  the HP smart system.

I also have a new optical fiber telephone line.

Any suggestion ?

Thks in advance

Category:
1 REPLY 1

‎11-01-2022 10:01 AM

HP Recommended

I reply to my own question so that it can be of some use : 

Scanner started acquiring blured documents because for some reason ( elecricity interruption ? ) it had reset its resolution indication on the lowest value of 75dpi. It has been enough to put it back to 300dpi to have again the usual precision.

So if this happens just check the resolution setting.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.