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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎05-13-2022 06:44 AM - last edited on ‎05-15-2022 07:17 AM by Retired

HP Recommended
Product: HP OfficeJet 3830 All-in-One Printer

When I click the scan icon, it goes to a screen for me to log onto HP smart and then a message pops up to open hp smart in another browser that may be hidden, but there is no other browser. When I log on to the HP smart site and log in, I don't see anything re: the scanner

2 REPLIES 2

‎05-16-2022 10:58 AM

HP Recommended

Hi @MONIQUEH1,

 

Welcome to the HP Support Community

I'd like to help!

 

To assist better -

 

What device are you using the printer with, a Windows computer, Mac, Android or an iPhone? 

Have you tried using HP Scan or HP Scan and capture?

 

Let me know!

 

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‎05-16-2022 01:27 PM - edited ‎05-29-2022 10:33 PM

HP Recommended

Hi, I am also facing the same issue on Hp laserjet 3830. As today I spended the whole day but scanned just 2 pages of Pikashow apk document. Which is about 50 pages. Now after spending the whole day I am about changing of this printer because It has wasted alot of my time. If you found the solution so also share with me other wise I am going to change it.

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