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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎03-04-2021 12:07 PM

HP Recommended
Product: Color LaserJet Pro MFP M177fw
Operating System: macOS 10.14 Mojave

I am getting a false paper jam error message when scanning from the document feeder.  I have tried all the solutions previously mentioned including downloading a firmware update.  A test scan worked....but just once.  Now the error message is back.

Category:
5 REPLIES 5

‎03-07-2021 05:46 AM

HP Recommended

@Brookie4998

 


Welcome to HP Support Community


I would like to help

 

Please follow the instructions in this Link: https://support.hp.com/ro-en/product/hp-color-laserjet-pro-mfp-m177-series/5303438/document/c0392224... and let me know how it goes

 

Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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‎03-07-2021 12:02 PM

HP Recommended

There is NO paper jam.....which was proved when I downloaded & installed new firmware and it scanned successfully thru the document feeder.

On my second try I got the same error message: "document feeder jam"

 

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‎03-10-2021 07:42 AM

HP Recommended

Let's perform an NVRAM reset

 

I have sent the instructions in your Inbox

 

Thank you

KrazyToad
I Am An HP Employee

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‎03-18-2021 01:50 PM

HP Recommended

Your instructions for a NVRAM reset were cut off.

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‎03-19-2021 11:19 AM

HP Recommended

I have sent a new set of instructions to your Inbox

 

Thank you

KrazyToad
I Am An HP Employee

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