Paper Jam error with NO paper jam

[Brookie4998]

I am getting a false paper jam error message when scanning from the document feeder.  I have tried all the solutions previously mentioned including downloading a firmware update.  A test scan worked....but just once.  Now the error message is back.

[KrazyToad]

@Brookie4998

Welcome to HP Support Community

I would like to help

Please follow the instructions in this Link: https://support.hp.com/ro-en/product/hp-color-laserjet-pro-mfp-m177-series/5303438/document/c0392224... and let me know how it goes

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

[Brookie4998]

There is NO paper jam.....which was proved when I downloaded & installed new firmware and it scanned successfully thru the document feeder.

On my second try I got the same error message: "document feeder jam"

[KrazyToad]

Let's perform an NVRAM reset

I have sent the instructions in your Inbox

Thank you

[Brookie4998]

Your instructions for a NVRAM reset were cut off.

[KrazyToad]

I have sent a new set of instructions to your Inbox

Thank you