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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Brookie4998
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Message 1 of 6
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Paper Jam error with NO paper jam

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Color LaserJet Pro MFP M177fw
macOS 10.14 Mojave

I am getting a false paper jam error message when scanning from the document feeder.  I have tried all the solutions previously mentioned including downloading a firmware update.  A test scan worked....but just once.  Now the error message is back.

5 REPLIES 5
KrazyToad
HP Support Agent
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Message 2 of 6
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@Brookie4998

 


Welcome to HP Support Community


I would like to help

 

Please follow the instructions in this Link: https://support.hp.com/ro-en/product/hp-color-laserjet-pro-mfp-m177-series/5303438/document/c0392224... and let me know how it goes

 

Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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Brookie4998
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Message 3 of 6
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There is NO paper jam.....which was proved when I downloaded & installed new firmware and it scanned successfully thru the document feeder.

On my second try I got the same error message: "document feeder jam"

 

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KrazyToad
HP Support Agent
HP Support Agent
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Message 4 of 6
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Let's perform an NVRAM reset

 

I have sent the instructions in your Inbox

 

Thank you

KrazyToad
I Am An HP Employee

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Brookie4998
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Message 5 of 6
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Your instructions for a NVRAM reset were cut off.

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KrazyToad
HP Support Agent
HP Support Agent
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Message 6 of 6
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I have sent a new set of instructions to your Inbox

 

Thank you

KrazyToad
I Am An HP Employee

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