cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
rehjaeger
New member
6 2 0 0
Message 1 of 4
261
Flag Post

Solved!

Paper will not feed when copying, but will feed and print normally

HP Recommended
Officejet Pro 8600 N911n
macOS 10.15 Catalina

I have an Officejet Pro 8600 N911n which will feed paper normally if I just am printing, but when I try to copy something, I get an "out of paper" error despite both trays having 25+ pages of paper, the right size, in them. I have reset the printer, the firmware is current, and all other printer functions seem to be ok. Would appreciate any help.

1 ACCEPTED SOLUTION

Accepted Solutions
Jay_G24
HP Support Agent
HP Support Agent
19,901 19,829 1,554 1,824
Message 2 of 4
Flag Post
HP Recommended

Hi @rehjaeger

 

Welcome to the HP Support Community. I'd be happy to assist you

 

Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support. We appreciate your patience.

 

Try and Select the right paper size and type for copies

 

Reload the paper so that the printer detects the paper, and then make sure copy job settings are correct.

 

Step 1: Reload the paper

Remove and reload the paper being used for the copy job. Make sure to slide in the paper width guides until they gently rest against the edges of the stack.

NOTE: 

If a message displays on the printer to confirm the paper type and size, touch OK if the size is correct, or touch Change or Modify to change it.

Step 2: Change paper and copy size settings

 

Adjust the paper and copy settings from the printer touchscreen or LCD control panel menu to enlarge or reduce the size of copies.

NOTE: 

For printers without control panel menus, most models use default normal copy settings that cannot be changed. As a workaround, scan the original into the computer, and then use the editing tools in the HP scanning software to improve the image quality. You can then print multiple copies of the edited scan file.

  1. Touch Copy, Copy Document, or Copy Photo on the printer control panel.

  2. Touch Settings or the gear icon  to access and change the following settings.

    • Paper Size: Select the plain or photo paper size for your copies, or select Automatic to let the printer detect the paper loaded in the tray.

    • Paper Type: Select the type of plain or photo paper for your copies.

    • Tray Selection: Select the paper input tray with the paper being used for your copies.

    • Resize or Size: Change the size of the copy. Options can include a list of presets, custom sizes between 25 and 400 percent of the original size, Fit to Page, and an Actual Size setting to make a borderless copy.

  3. Select Save Current Settings or Set as New Defaults to retain the settings for future copy jobs.

  4. Depending on the printer, touch Start, or return to the main Copy screen by touching Back, and then touch Start Black, Start Color, or OK to start the copy job.

 Refer to -How to Make Copies

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3
Jay_G24
HP Support Agent
HP Support Agent
19,901 19,829 1,554 1,824
Message 2 of 4
Flag Post
HP Recommended

Hi @rehjaeger

 

Welcome to the HP Support Community. I'd be happy to assist you

 

Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support. We appreciate your patience.

 

Try and Select the right paper size and type for copies

 

Reload the paper so that the printer detects the paper, and then make sure copy job settings are correct.

 

Step 1: Reload the paper

Remove and reload the paper being used for the copy job. Make sure to slide in the paper width guides until they gently rest against the edges of the stack.

NOTE: 

If a message displays on the printer to confirm the paper type and size, touch OK if the size is correct, or touch Change or Modify to change it.

Step 2: Change paper and copy size settings

 

Adjust the paper and copy settings from the printer touchscreen or LCD control panel menu to enlarge or reduce the size of copies.

NOTE: 

For printers without control panel menus, most models use default normal copy settings that cannot be changed. As a workaround, scan the original into the computer, and then use the editing tools in the HP scanning software to improve the image quality. You can then print multiple copies of the edited scan file.

  1. Touch Copy, Copy Document, or Copy Photo on the printer control panel.

  2. Touch Settings or the gear icon  to access and change the following settings.

    • Paper Size: Select the plain or photo paper size for your copies, or select Automatic to let the printer detect the paper loaded in the tray.

    • Paper Type: Select the type of plain or photo paper for your copies.

    • Tray Selection: Select the paper input tray with the paper being used for your copies.

    • Resize or Size: Change the size of the copy. Options can include a list of presets, custom sizes between 25 and 400 percent of the original size, Fit to Page, and an Actual Size setting to make a borderless copy.

  3. Select Save Current Settings or Set as New Defaults to retain the settings for future copy jobs.

  4. Depending on the printer, touch Start, or return to the main Copy screen by touching Back, and then touch Start Black, Start Color, or OK to start the copy job.

 Refer to -How to Make Copies

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Was this reply helpful? Yes No
rehjaeger
Author
New member
6 2 0 0
Message 3 of 4
Flag Post
HP Recommended

Hello - although I had done these steps exactly as written once before, I did them again, and this time it worked. Thank you. 

Was this reply helpful? Yes No
sandytechy20
HP Support Agent
HP Support Agent
32,118 24,674 1,645 1,841
Message 4 of 4
Flag Post
HP Recommended

@rehjaeger

 

Good to know that issue is resolved.

Feel free to contact us in the future id you need any assistance.

 

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation