• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎01-19-2023 07:59 PM

HP Recommended
Product: desk jet 3720
Operating System: Microsoft Windows 11

i am getting this error when trying to scan. I am able to print with no problems. 
I have tried for 3 days. Have deleted/added printer back on laptop. Have powered on/off. Have tried with single & multiple pages in feeder - assuming the documents go into the same position as when wanting to print. 

Thanks

vickie2023_0-1674183106701.png

 

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-21-2023 06:58 PM

HP Recommended

Have only just noticed a "paper" icon underneath the handle - for want of a better description - and this is where you feed the paper into machine for scanning. My bad, but still, a simple 1line instruction in scanning page of App would have saved me literally hours of time.

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎01-21-2023 06:58 PM

HP Recommended

Have only just noticed a "paper" icon underneath the handle - for want of a better description - and this is where you feed the paper into machine for scanning. My bad, but still, a simple 1line instruction in scanning page of App would have saved me literally hours of time.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.