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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎11-29-2021 11:42 AM

HP Recommended
Product: HP Color LaserJet MFP M281fdw
Operating System: Microsoft Windows 10 (64-bit)

Beim Flachbettscannereinzug staut sich immer das Papier . woran kann das liegen 

Category:
3 REPLIES 3

‎11-29-2021 02:11 PM

HP Recommended

Hey @Toudi76 🙂

Thank you for visiting our English HP Support Community. We advise you to post your question in English to insure a quick response for the Community.This can also help other users to take advantage of your post, in the case they have the same question.



Thank you for your understanding.

Regards,

MarcusC

I work on behalf of HP.
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‎12-02-2021 11:22 AM

HP Recommended

The paper always jams with the flatbed scanner feeder. what can that be

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‎12-07-2021 10:09 AM

HP Recommended

@Toudi76

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, to provide an accurate resolution, I need a few more details:

  • Did you make any changes to your printer? 
  • What are the troubleshooting steps you have tried so far?
  • Are you able to make copies from the printer?

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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