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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎10-29-2019 10:38 AM

HP Recommended
Product: HP Photosmart C7280
Operating System: macOS 10.15 Catalina

Suddenly, the scanner function has ceased to work.  It performs the scan, and the scanned document does appear in the preview, but it is a blackened image.  I ordered a used replacement lamp on eBay and installed same, but I receive the same result.  I am thinking that a capacitor might have gone bad; I replaced one on the board several years ago, which solved a different error message.  But, all of the capacitors "look" okay.  Does anyone have any thoughts where I might go from here?

 

2 REPLIES 2

‎10-29-2019 03:46 PM

HP Recommended

I have read the posts about the incompatibility of HP Easy Scan with the new Mac OS, but I don't believe that this is the problem.  The workaround using Image Capture does not work either.  I have run a scan from a Windows 10 platform, and I get the same blackened picture.  I believe that the problem is with the printer/scanner.  I downloaded HP Print Doctor onto the Windows 10 computer, and that proved useless.  It kept telling me to update the printer software, which I did, but then it would tell me to update the software again - a vicious circle.  I was hoping the Print Doctor might check the scanning circuits to see if one was not functioning correctly, but I couldn't even get that far.

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‎11-01-2019 02:23 AM

HP Recommended

Hi @Colonel_Biggs

 

Welcome to the HP Support Community. 

 

Appreciate you trying the steps. This is a hardware issue, I'd suggest you Contact HP in your region regarding the service options for your printer, they should be able to help.

 

Have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Asmita
I am an HP Employee

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