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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎10-23-2022 08:56 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

After our old HP Touchsmart 300 finally died several weeks ago, I migrated everything to a somewhat more youthful HP Pavilion 251-a244.  The problems began when I tried to install our Photosmart c4280 printer/scanner onto this desktop. I had great difficulty installing the printer however it is now working. Scanning however is not. Windows Scan and Fax and HP Scan and Capture do not even recognize the 4280. The HP Scan Doctor informs me that I need to download the complete software solution for this device, but I cannot find that. HP Smart does not recognize it either. Does the Windows supplied driver that I am using having scan features in it? Thanks for your help.

2 REPLIES 2

‎11-09-2022 08:33 AM

HP Recommended

Hi @Medpeds6063,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please check your inbox on the forums page for private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Elohi_NR
I am an HP Employee
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‎11-12-2022 07:30 AM

HP Recommended

Hello. For some reason when I click on the message icon, it does not respond or load anything.

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