Previously my scanner was working & now it states scanner is busy

[Nancy1961]

HP Offficejet 4635 All-in-One

[Andr-1611]

Hello @Nancy1961 ,
Welcome to the HP Support Community!

Proceed as follows:

1. shut down printer via on/off switch
2. switch off the router
3. shut down the computer
4. wait about 60 sec.
5. switch on the router, wait until the router has completely initialized itself again
6. Switch on the printer, wait until the printer has finished its initialization
7. switch on computer, log in (with admin rights) and wait about 10 sec.

... and now everything's working again?

Hope this helps! Keep me posted.
Andr-1611

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