Print Dr says updates are needed but HP 8720 page says it can't retrieve list of drivers.

[vt-]

I cannot scan through Printer Assistant (HP Pro 8720). This happens almost every time there is a MS update. Usually print doctor will correct the issue but his time, it prompted that I need a software and driver update. When I go to the Software and Drivers for my printer, I get this message - We were unable to retrieve the list of drivers for your product. Please select the desired operating system and select "update" again. Where can I get the updates?

[Echo_Lake]

@vt-

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Root level uninstall and reinstall printer drivers:

• Go to Control panel – Programs and feature – Select all the HP Officejet printer entries and uninstall them.
• Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
• Then press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.

To reinstall, click here.

Hope this helps! Keep me posted for further assistance.
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