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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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CroIta
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Print Problem with Officejet 3830

HP Recommended
Microsoft Windows 10 (64-bit)

The scanner and the test print work but if I send any file to print, no error comes out but the printer does not print anything. Tried to reinstall it already but the problem persists.

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KrazyToad
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@CroIta

 


Welcome to HP Support Community


I would like to help

 

Please uninstall the printer driver from root level and download the full feature software

 

 

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’

6.) Open up the run command with the “Windows key + R” key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the “Drivers” tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Restart the computer and download the full feature software Link: https://ftp.hp.com/pub/softlib/software13/COL61240/mp-147826-1/OJ3830_Full_WebPack_1119.exe and follow the onscreen instructions


Thank you


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KrazyToad
I Am An HP Employee

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