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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎09-02-2020 01:22 PM

HP Recommended
Product: Hp 7858
Operating System: Other

I was able to scan documents and send them to to my email in the past. 

Unfortunately, today the printer is not allowing me to scan to my email. And tje error relates to Fw. When I looked into the latest FW, it does has it already. 

By the way, i dont have a computer...always work through my cell phone. Printer is connected to a wifi at my home

 

Tags (2)
1 REPLY 1

‎09-05-2020 12:00 PM

HP Recommended

@Anexys, Welcome to HP Support Community!

 

What is the exact error message when you scan to email?

 

Keep me posted for further assistance.

TEJ1602
I am an HP Employee

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