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    Information
    HP Solution Center Adobe Flash player error

    Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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Message 1 of 2
71
Flag Post

Printer Support: Not printing correctly

HP Recommended
HP Officejet 8020
Microsoft Windows 10 (64-bit)

Printer is Brand new, ink is brand new, Paper is brand new

Below troubleshooting has been done.

1. cleaned the printhead, the printer's onscreen menu
2. replaced all ink cartridges with new ones; they are all 90-100% full
3. cleaned the print head again
4. updated to latest HP firmware
5. aligned the print head using the onscreen menu
6. performed the clean smear function using the printer's online menu
7. cleaned the print head again

 

Right is my personal printer - Left is the HP in question

 

printer output compared to own printer (1).jpg

1 REPLY 1
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

@njones_1

 

Welcome to the HP support community.

 

If you have tried all the steps mentioned in this HP document:- Click here

And if the issue still persists, this seems to be a hardware issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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