Printer communication

[Ortega114]

Officejet 8610 not communicating with computer. I can print but cannot scan. I go to assistant, to print san and fax click scan documents and I see  error was not found

[Echo_Lake]

@Ortega114

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, to provide an accurate resolution, I need a few more details:

• What is the operating system?
• Are you able to scan from the printer scanner bed?

While you respond to that, let's try these steps: 

1. Turn the printer off, and then wait 10 seconds.

2. Disconnect the printer power cord from the printer.

3. Turn off the computer or the device you are trying to print from.

4. Connect the printer power cord to the printer, and then turn on the printer.

5. Disconnect the power cord from your wireless router, and then wait 10 seconds.

6. Reconnect the power cord to the router.

   NOTE: Wait until internet service is restored. Internet service is interrupted while the router is off.

7. Turn on the computer.

Hope this helps! Keep me posted for further assistance.
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