Printer copies only in red.

[dhrabchak]

Printer only copies in red.  Print from computer, perfect.  Test print, perfect.  HP Print doctor found no problems.

[Jerry_57]

Hi @dhrabchak,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

If your HP printer copies only in red, but prints perfectly from a computer and passes tests like HP Print Doctor, the issue may relate specifically to the copy function. Here are some steps you can follow to troubleshoot and resolve the problem:

 

Check Printer Settings:
 

• Ensure that the copy settings in the printer menu are not set to monochrome or color restricted to red. Reset the copy settings to default to eliminate any misconfigurations.

Perform a Copy Test:
 

• Try making a copy using both the Automatic Document Feeder (if available) and the scanner glass to determine if the issue is isolated to one scanning method.

Inspect Ink Cartridges and Printhead:
 

• Ensure all ink cartridges are installed correctly and have sufficient ink, particularly the non-red colors.
• Clean the printhead using the printer's maintenance options, as clogged nozzles can sometimes affect color output during copying.

Match Copy and Print Settings:
 

• Align settings between copying and printing modes. For example, check if the economode or draft mode is enabled for copying and disable it.

Update Printer Firmware:
 

• Ensure your printer firmware is up to date, as updates often fix bugs and improve functionality. Official HP® Support

Perform a Hard Reset:
 

• Turn off the printer, unplug it from the power source, wait for a minute, then plug it back in and turn it on. Try the copy function again.
  
  
  I hope this helps.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Jerry_57

HP Support