Printer creates blank copies.

[Raintree2]

My printer is an HP Officejet 6500 Wireless All-in-One Printer - E709n, and it recently it has stopped making copies.

I have tried to use the HP Virtual Assistant, but my printer's serial number come up as "invalid".

The HP Smart App does not have my printer listed so I can't use the app to upload firmware to fix the problem.

Is there a way to restore my printer's copying functionality?

Thanks in advance!

[sandytechy20]

@Raintree2

Welcome to the HP support community.

I understand that your printer is not printing blank copies, I am glad to assist you.

Meanwhile:- 

Print a self-test report

Follow these steps to print a test page.

• Press the Power button () to turn on the product.
• Lift the output tray, and then move the paper guide outward as far as it can go.
• Figure : Lift the output tray and adjust the paper guide
• 
• Load unused, plain white, U.S. letter or A4 size paper into the input tray.
• Figure : Load paper into the input tray
• 
• Adjust the media guide until it rests against the side of the paper, and then lower the output tray.
• Figure : Adjust the media guide
• 
• Press the Setup button ().
• Press the Right Arrow () until the screen displays Print Report, and then press the OK button.
• Press the OK button again to print the test-page.

Let me know how it goes.

If this helps, please mark the public post as an accepted solution so that it benefits several others. 

Cheers.