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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎04-13-2025 01:57 PM

HP Recommended

Printer cuts off top of page when copying document. Doesn’t do this when printing a document from the computer.

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4 REPLIES 4

‎04-14-2025 12:23 PM

HP Recommended

Hi @DAB47,

 

Welcome to the HP Support Community! We're stoked to have you on board! 

 

To help us get started on resolving your issue, could you please share the model name of your device?

 

We're looking forward to helping you get back up and running! 

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

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‎04-15-2025 12:37 PM

HP Recommended

Hp envy Inspire 7200e series 

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‎04-15-2025 12:58 PM

HP Recommended

Figured it out. Paper size was set to 8x10, changed it to 8 1/2 x 11. It works fine now.

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‎04-17-2025 01:02 PM

HP Recommended

Hi @DAB47,

 

That’s great news, I’m glad you figured it out! 🙌


Changing the paper size can definitely make all the difference. Thanks for letting us know! 😊

 

If you ever need help again, feel free to reach out anytime.


Have a wonderful day ahead!

 

Best Regards,

Kuroi_Kenshi
I am an HP Employee

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