Printer is attached and prints, but it won't scan Office Jet Pro 8710

[thom71gt]

My printer is connected to the network and it works just fine, but when I try to scan something, it says that the printer status is unknown and it will not scan. When I try to add a new printer through the HP SMART App, it says it can't find any printers.

[Rainbow23 · Accepted solution]

Hi @thom71gt

Welcome to HP Support Community. This is a great place to post questions and find answers.

Thank you for posting your query, I will be glad to help you.

I understand that your HP OfficeJet Pro 8710 All-In-One Printer is not detected by HP Smart app when you try to scan.

Please follow the steps listed below to uninstall and reinstall HP smart App for windows:

Step 1: Uninstall HP Smart App.

1. Navigate to and open Settings

2. Select Apps or Application Manager from the device Settings

3. Select HP Smart

4. Select Uninstall

Step 2: Reinstall HP Smart App.

1. On your Windows 10 device, go to this link: https://apps.microsoft.com/store/detail/hp-smart/9WZDNCRFHWLH?hl=en-in&gl=in 

To get the app from the Windows Store, and then follow the on-screen instructions to download and install the app.

2. Open the HP Smart app.

3. The app searches for recently installed printers.

- If your printer displays, click it. If you are setting up a new printer, it might display with Set-Up under the name.

- If your printer does not display, click the Plus sign, and then follow the on-screen prompts to add your printer or set up a new printer.

You may also refer to this document

Let me know if this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[thom71gt]

Thanks. That worked.