Printer is working over wi fi. Scanner has been working but after scanning at high resolution stoppe

[Smartyfartblast]

HP Envy 7640. WiFi connection. Printer working and scanner working until asked for a high resolution scan . That was successful and came out of app. went back into HP smart and asked for scan. Scan will not load. Have done all the tedious thins recommended by HP

[VikramTheGreat]

Hi @Smartyfartblast,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

If you're experiencing issues with scanning, especially at high resolutions, there are several steps you can take to resolve the situation. Here are some troubleshooting steps specific to your HP Envy 7640 printer:
 

1. Restart Devices:
   • Restart both your HP Envy 7640 printer and your computer to clear any temporary issues that could be causing the scanning problem.
      
2. Check Scan Settings:
   • Ensure that you select the correct settings in the HP app. Sometimes a high-resolution setting can create large files that may take longer to process or complete if there is a connectivity issue.
      
3. Network Connection:
   • Verify that your WiFi connection is stable. Poor connectivity can lead to issues with scanning and large data transfers.
   • Try moving your printer closer to the WiFi router to improve signal strength.
      
4. Update Software:
   • Ensure that your HP app and printer firmware are updated to the latest versions. Software updates can resolve bugs and improve functionality.
   • You can check for updates within the HP app or by visiting HP ENVY 7640 e-All-in-One Printer series | HP® Support to download the latest firmware.
      
5. Check File Destination:
   • Make sure the file destination for your scans is correctly set and that there is sufficient space available if you are saving it to your hard drive or a connected device.
      
6. Reduce Resolution:
   • Temporarily reduce the scan resolution to test if the issue is related to the high-resolution setting. If lower resolution scans work fine, there might be performance limitations affecting the high-resolution functionality.
      
7. Reinstall HP Smart App:
   • Uninstall and reinstall the HP app on your device to rule out any software glitches: HP App – For HP Printers, Laptops, and Tech Accessories | HP® Official Site.
      

If these steps do not resolve the issue, consider reaching out to HP Support for further assistance, as there might be a hardware issue involved.

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat

[Smartyfartblast]

Thank you Vikram,

As I explained I have tried all the fixes suggested by HP which you lost. However ai may have inadequately explained that I can't even launch the scanner software any more within HP. When I click the icon a circle goes round for ages and it then shows a flag saying it can't be used .

[VikramTheGreat]

Hi @Smartyfartblast,

Thank you for getting back to me and letting me know that you still have trouble and are not able to use it.

To get you further assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name.  

We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

VikramTheGreat

HP Support