Printer not available

[Fred2025]

Trying to scan from the HP app. Says “Printer not available.” Blue light is on. Printer will scan to a computer. Powered down, unplugged etc.

Any help is appreciated.

 I find this HP app to be clunky and not user friendly…..

[Pallipurath]

Hi @Fred2025,

Welcome to the HP Support Community.

Thank you for posting your query.

I'm sorry to hear about the issues you're experiencing with your HP printer and the HP app. I would request you to please follow the steps:

Verify Wi‑Fi Network

• Make sure your phone/tablet running HP Smart is on the same Wi‑Fi network as the printer.
• If your router has both 2.4 GHz and 5 GHz bands, connect both devices to the same band (HP printers often prefer 2.4 GHz).

Restart Everything

• Power off the printer, router, and your phone/computer.
• Restart the router first, then the printer, then your device.
• This clears stale network sessions.

Re‑Add Printer in HP Smart

• Open the HP Smart app.
• Remove the printer from the app.
• Tap Add Printer and let the app rediscover it.
• Follow the prompts to reconnect.

Update HP Smart App

• Make sure you’re using the latest version of HP Smart.
• Outdated versions often cause “printer not available” errors.

Update Printer Firmware

• In HP Smart, check for firmware updates.
• Install any available updates — they often fix connectivity bugs.

Hope this helps, Please revert if the issue persists.

Take care and have an amazing day!

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Regards

Pallipurath.