Printer not responding to document placed on platen glass for copying

[Ferriswheel6]

When I place a document for copying on the platen glass, the printer uses the document feed, so it thinks nothing is there. It used to sense where the document was, between the two, and respond to either. Thank you.

[Gaya1239]

Hi @Ferriswheel6 ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand there might be a setting or sensor issue with your HP OfficeJet Pro 9015e printer causing it to default to the document feeder instead of recognizing the document on the platen glass. 

Here are some steps you can try to troubleshoot the issue:

• Check Printer Settings: Make sure that the printer settings are configured to detect documents placed on the platen glass. There might be an option in the settings menu to prioritize the platen glass over the document feeder.
• Reset Printer: Try resetting the printer to its default settings. This can sometimes resolve software glitches or incorrect settings that may be causing the issue.
• Update Printer Firmware: Ensure that your printer has the latest firmware installed. Sometimes, firmware updates include bug fixes and improvements that can address issues like this.  Software and Drivers for HP OfficeJet Pro 9015e All-in-One Printer
• Inspect Sensors: Inspect the sensors around the platen glass and document feeder for any obstructions or damage. Clean the sensors carefully with a soft, dry cloth to remove any dust or debris that may be interfering with their operation.
• Restart Printer and Computer: Sometimes, simply restarting both the printer and the computer can resolve connectivity or communication issues between the devices.

Refer to this document: HP OfficeJet Pro 9015e All-in-One Printer

I hope this helps. 

Take care and have a good day.

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