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Printer office jet pro 8710-Copy and page is all black

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HP 8710

I have never been able to make copies with my printer.  I turned the machine office for 30 sec and plugged back in( it a wall outlet) and it’s still making black copies.  Please can someone help?  

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Thanks for using the HP Support Community.


Are you able to do a scan? Is it all black as well?


if it is, then the scanner is defective.



I am an HP Employee
Although I am speaking for myself and not for HP.
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